Refund & Return Policy

We want you to be happy with your order. This policy explains when you can return a product or request a refund, and how the process works.

1. Eligibility for returns

• Items can be returned within 7 days of delivery, unused, unwashed, and in their original packaging with all tags attached.
• Please share clear photos of the issue when contacting us for a damaged, defective, or incorrect item, to help us process your request quickly.

2. Items that cannot be returned

• Perishable goods (including groceries and fresh food items).
• Personal care, cosmetic, or intimate items that have been opened or used, for hygiene reasons.
• Items marked as final sale or clearance at the time of purchase.
• Products returned without their original packaging, accessories, or proof of purchase.

3. How to request a return or refund

• Contact us at support@vcart.example or +94 57 22 35168 with your order number and the reason for the return.
• We'll confirm whether the item is eligible and, if so, arrange collection or provide a return address.
• Once we receive and inspect the returned item, we'll notify you of the outcome.

4. Damaged, defective, or wrong items

If an item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery. We'll arrange a free replacement or a full refund, including any delivery charges paid on that order.

5. Change of mind

If you simply change your mind about an eligible item, you can return it within the 7-day window above. Original delivery charges are non-refundable in this case, and return delivery costs may be your responsibility unless the item was damaged or incorrect.

6. Refund method and timing

• Card payments are refunded to the original card, typically within 5–10 business days once the return is approved, depending on your bank.
• Cash on Delivery orders are refunded via bank transfer to an account you provide.
• You'll receive an email or SMS once your refund has been processed.

7. Order cancellations

You can cancel an order from your account dashboard while it is still in Pending or Confirmed status. Once an order has been shipped, it can no longer be cancelled — you'll need to follow the return process above after delivery.

8. Need help?

Our support team is happy to help with any return or refund question — reach us at support@vcart.example, +94 57 22 35168, or through the chat icon on our website. See also our Terms & Conditions.